Your Installed Version of Silverlight:

0.0.00000.0

Our site requires Silverlight 5 or Above.

If your Version is "0.0.0.0.0.0": You do NOT have Silverlight Installed or Enabled.

If your Version is 4 or Below:

  1. Uninstall Silverlight
  2. Install the latest Version of Silverlight. CLICK HERE

Silverlight & Windows PCs »    Silverlight & Apple/Mac PCs »    At Work? Library and Office Computers »

ATTENTION GOOGLE CHROME USERS:

April 14th, Google released an update to their Chrome web browser #42. This update has disabled default support for browser plugins, including Silverlight. We are hard at work to offer an awesome plugin-free creative builder -- debuting in the coming weeks! In the meantime, please use another web browser, such as Internet Explorer, Firefox or Safari.

RE-Enable Plugins:
You need to "Enable" the NPAPI plugins for Mac & Windows. Chrome users only, copy and paste the below address into the address bar of your browser and press "Enter" to visit the page, and at the top of the page you will see "Enable NPAPI". Click the Enable link just below the highlighted text, then restart Chrome. All plugins, including Silverlight should now work.
chrome://flags/#enable-npapi

Silverlight can only be Installed on Windows or Apple Computers

Silverlight cannot be installed on iOS or Android Devices. If you would like to order prints from your phone, please use our Print App. CLICK HERE

How to Install Silverlight

  1. Download the latest Version of Silverlight from the Microsoft Website. CLICK HERE
  2. Save the Downloaded File to your Desktop.
  3. After the download is complete, double click on the file and proceed with the installation.
  4. After Installing Silverlight, You may need to restart your Browser, or restart your computer for the changes to take effect.
  5. Visit this page to confirm you have installed the latest version of Silverlight correctly.

Silverlight and Windows PC Computers

When using a Windows PC, we recommend using Internet Explorer, Mozilla Firefox or Google Chrome to access our site and run Silverlight properly.
If you have Silverlight installed and it is not working, please try using a different web browser.

If you have installed Silverlight and it still is not working, It may be disabled in Internet Explorer.

  1. In the tools menu of Internet Explorer, Open the Internet Options.
  2. Select the Programs Tab and click on "Manage add-ons"
  3. On the left side of the window, change "Show:" to Show "All add-ons"
  4. Scroll down and select Microsoft Silverlight
  5. If it is Disabled, Click the Enable Button.
  6. You may need to restart your Browser, or restart your computer for the changes to take effect.

If you have Silverlight 5 or above installed, the add-on is enabled, and other browsers are not working, Your installation of Silverlight may be corrupted. Please uninstall Silverlight and re-install it. After Installing Silverlight, You may need to restart your Browser, or restart your computer for the changes to take effect.

Windows 8.1 Update & Silverlight

Windows recently released an update to Windows 8 called 8.1. Some users who have installed this update have experienced issues with our site. If you have recently updated Windows and Silverlight is not loading for you, Please do the following:

  1. Uninstall Silverlight
  2. Reboot your Computer
  3. Re-Install Silverlight
  4. If you are using Internet Explorer 11, add MailPix.com to your Trusted Sites under the Internet Security Settings.

Silverlight and Apple/Mac Computers

Silverlight will run on all "Intel-based" Mac Computers, Not Power PCs. As of 2006, All Mac Computers in production are "Intel-Based"

You can find out which processor you are using by choosing "About this Mac" from the Apple Menu in the Finder. Look at the Processor line to see which kind of processor is in your Mac.

If you have installed Silverlight, and it is not loading, please make sure you have restarted your browser and/or computer prior to proceeding. Also, make sure you are using Safari to access the Internet as Safari** will run the Silverlight Add-on most efficiently.

How to Uninstall Silverlight on an Apple/Mac Computer

  1. Make sure you are logged in with Administrative Rights.
    If not, you will be asked to provide a password when you delete the software.
  2. Delete the Application.
    Open your Applications Folder. Locate "Microsoft Silverlight" and Drag it to the Trash Can to Delete it.
  3. Empty the Trash.
    Right-Click on the Trash Can and select "Empty Trash".
  4. Delete Preferences and Support Files.
    • Open the Library Folder on your hard drive.
    • Look for "Microsoft Silverlight" or "Silverlight" in the below folders:
      /Library/
      /Library/Preferences/
      /Library/Application Support/
    • Open the Library Folder in your Home folder.
    • Look for "Microsoft Silverlight" or "Silverlight" in the below folders:
      ~/Library/
      ~/Library/Preferences/
      ~/Library/Application Support/
  5. Drag any files you find to the Trash and Empty the Trash. If you can't empty the Trash, reboot the computer and try again.

If you have Silverlight 5 or above installed, and Safari or other browsers are not working, Your installation of Silverlight may be corrupted. Please uninstall Silverlight and re-install it. After Installing Silverlight, You may need to restart your Browser, or restart your computer for the changes to take effect.


At Work? Using a Library or Office Computer?

Silverlight is designed for interactivity and streaming media, and is used by popular websites such as Netflix. Many Network Administrators my block Silverlight from running or even being installed due to the strain such media can cause on their network. If you are using an office or library computer, you may be unable to install and run Silverlight. Please contact your Network Administrator for further assistance.


Silverlight Version brought to you by Silverlightversion.com.


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